To pay for your bus fare, you first need to tell the bus driver your destination. Once the driver enters the number of stage(s) you are travelling, you will be asked to tap your eTransport Card against the Point-Of-Sale(POS) machine in the bus. Once the fare is paid, the POS machine will print a ticket which will state the number of stage(s) you are travelling and the amount of the fare, along with your remaining balance.

You can contact the following:

• Vodafone customer care [Prepay: 123 (charged) or 124 (Free). Postpay: 125 (Free)]
• Inkk customer care [443 (charged) or 444 (free)]
• Message F1 Mobile’s Facebook page: www.facebook.com/f1fiji

   For any further questions/ queries, please email tech@f1mobile.me

Yes, you need to register for a new card. As of 1st October, buses only accept the new permanent eTransport Cards. 

Yes. Your eTransport Card will be valid on any public bus in Fiji, provided it is topped up with the proper balance for your trip. 

• In order to use the Prepay Roaming service customers need to have sufficient real money balance in their mobile account. Online top-up option is available from anywhere in the world.
• Roaming bundle plans are available in New Zealand, Australia, Hong Kong, Singapore, USA, Canada, India, UK, Sri Lanka, Vanuatu and Samoa
• To opt-in to the roaming bundles, dial *100# and select the daily, weekly or monthly plan of your choice. Roaming plan will be activated once you receive a confirmation text message.
• Roaming bundle minutes can be used to make calls back to Fiji, calls within the roaming country and for receiving calls from anywhere. Minutes will be deducted on per minute basis e.g. If customer make a 45 seconds call, customers bundle minutes will decrease by 1 minute
• Calls from roaming country to other International destinations will incur standard charges and is not part of prepay roaming bundle plan.
• SMS can be used to send SMS anywhere.
• Receiving SMS will be free.
• Data can be used in the country of roaming.
• Daily roaming plans will auto-renew every day at 12.00am Fiji time and to opt-out from auto-renew, dial *100# and unsubscribe.
• Auto renewal does not apply on Weekly and Monthly plans.
• Standard roaming charges will apply outside of the roaming bundle plan i.e. when the plan benefits are fully used, plan is not active or when the user travels from one country to another where the roaming bundle plans are not applicable.
• Plan Benefits remain active if user travels from 1 country to another country listed in the bundle plan.
• Offer valid until further notice and promotion end date will be communicated to customers via SMS broadcast.
• Vodafone number range are as follows: 22, 23, 27, 28, 29, 80, 83, 86, 89, 90, 91, 92, 93, 94, 97 and 99.

Yes. Your eTransport Card will be valid on any public bus in Fiji, provided it is topped up with the proper balance for your trip. 

**If customers subscribe to a Value Plan, they will need Rythm Data in their account to stream the App. If the data is exhausted, customers can renew their plan or access the App via Wifi.

Here are the SMS that a customer will be receiving upon reaching Data Threshold:
Vodafone:

• 50MB and 10MB threshold
          ~U r close 2 reaching ur allocated Music Value Plan Data Quota. You will be charged from your normal Data bundle or Standard charge of $2.79/MB applies outside this bundle.
• Used up
          ~Ur Music Value Plan data quota has been reached.You will be charged from your normal Data bundle or Standard charge of $2.79/MB applies outside this bundle

Inkk:

• 50MB and 10MB threshold
           ~U r close 2 reaching ur allocated Music Value Plan Data Quota. You will be charged from your normal Data bundle or Standard charge of $3.29/MB applies outside this bundle
• Used up
          ~Ur Music Value Plan data quota has been reached.You will be charged from your normal Data bundle or Standard charge of  $3.29/MB applies outside this bundle

• This App is supported by Vodafone Postpay, Prepay and Inkk Connections only, customers will not be able to access through other connections
• Service is not open to other network customers. 
• By default the service is set to auto renew, to stop auto renew services, go to Profile and disable auto renewal.
• If you choose a basic pass you will be charged from your normal data.
• If you choose Value pass you be charged from the data allocated and thereafter charged from your normal data for prepaid customers. For Postpay users, if the Rythm data is exhausted, customers will need to renew their Value plan or excess the App via Wifi connection. (more details in the attached Term & Conditions and FAQs)
• Standard SMS reply that a customer will receive.
• OTP SMS:
         ~ Thank you for registering to Rythm.
         ~ Here is your 4-digit OTP 1111. Please enter to complete your registration. 
         ~ Here is your 4-digit OTP 1111. Please enter to log-in.
         ~ Here is your 4-digit OTP 1111. Please enter to change your mobile number.
         ~ Here is your 4-digit OTP 2222. Please enter to change your device.  
• Transaction SMS:
         ~ Low balance: 
                  * Your payment for Rythm could not be processed. Please check your balance or try again later.
         ~ Standard Subscription successful message template as below: 
                  * Your payment for Rythm has been successfully processed at 29-08-17 11:59 AM. Payment: $0.49, Plan: 24 Hour, Invoice ID: 4686

• All the rates outlined in the table above are VAT inclusive
• One unit of call equates to 30 seconds or part thereof.
• The maximum number of characters for an SMS is 160
• For Calls to Customer Care 123 line, Peak hours are from 7am to 5pm between Monday to Friday and Off-Peak hours are from 5pm to 7am between Mondays to Friday and also includes the Weekends.
• Prices are subject to change without notice during promotions at Vodafone's discretion.

Yes. The Ministry of Women, Children and Poverty Alleviation has stopped issuing  travel  vouchers. 

You will need  an eTransport Card  to travel  on the  bus if you wish to enjoy the concession fare. You will need to check with the Ministry of Social Welfare on where and how to get your eTransport Card.  All persons receiving social welfare travel concessions. Including persons living with disabilities, the elderly and senior citizens should visit the nearest Ministry of Social Welfare office to obtain a concession eTransport  Card.

Yes, The Ministry of  Education is only issuing travel vouchers for  certain areas of  Fiji that are serviced by mini-buses  and carriers  to travel  students to major fairways. 

All students who are travelling on public buses will receive eTransport Cards that they must use to enjoy concession fares. Bus operators will allow all students to travel with or without their cards until the eTransport Card distribution process is completed.

You  can  report a lost or stolen card to Vodafone to protect your unused balance. You can then obtain a replacement card at any authorized Vodafone outlet. Any unused balance on the missing card will be transferred to your new card. 

You  can  request   a block   for  your   card  for  any  reason. To  block  a card,  you can  visit any  authorized Vodafone  outlet or call toll-free number 151(for any network users). Agents will be able to block the card following a verification process. 

When boarding the bus, check the fare when the driver enters the stage to see  that  it is correct. Also,  be  sure  to  only  tap  your  card  at  the POS once; multiple attempts of tapping your card may incur extra fares being deducted.

If you think that you have been overcharged, please keep your receipt and advise the driver. You can sort refunds from the respective Bus Company with  the copy of your receipt  as evidence  of an overcharged bus fare. You will have to go through a verification  process prior  to being refunded.

Your first card  is provided free  of charge, first replacement cards  will also be free of charge.  Thereafter, car replacements will cost $3.00.