Setup Mobile Internet

Setup Mobile Internet

1. Steps to Turn Mobile Data ON/OFF

  1. Android
    1. Go to “Settings”
       Android Settings
 
  1. Under “Network connections”, Tap on “More Networks”
        Network Connections
 
  1. Tap on “Mobile Networks”
       Mobile Networks
 
  1. Check the box near “Mobile data” to turn on your Mobile Data. Uncheck the box to turn data off.
       Mobile data
  1. iOS
    1. Go to “Settings”
   Settings
                    
 
  1. Tap on “Cellular”
        Cellular
 
 
  1. Switch on “Cellular Data” by tapping on the icon on the right to turn on your Mobile Data. To switch off your Mobile Data, tap on that icon again
       Cellular Data
 
  1. Windows
    1. Go to “Settings”
       Settings
                  

 
 
  1. Tap on “mobile + SIM” or “cellular+SIM”
        cellular SIM
 
 
 
  1. Switch on “Data Connection” by swiping the icon to the right to turn on your Mobile Data. To switch off your Mobile Data, swipe the icon to the left
       Data Connection

2. Setup Mobile Internet/APN

Android

i. Go to “Settings”
   Tap on “Connections”

      1 Android
                   
 
  1. Tap on “Mobile Networks”
       2 Android
 
 
  1. If you have Dual Sim, then select either SIM 1 or SIM 2.
    Tap on “Access Point Names”
       3 Android
 
 
  1. Tap on “Add”
        4 Android
 
  1. Enter the “Name” as “VF Fiji Internet” and the “APN” as “Internet”. Once done, tap on the 3 dots on the top-right corner and select “Save”
        5 Android
  
         6 Android
 

vi. Once saved, tap on the circle on the left of that APN to activate it.

       7 Android
 

    iOS 

i. Go to “Settings”.
   Tap on “Mobile Service”
       1 iOS
                     
 
  1. Under SIMs, select a sim profile.
        2 iOS

 
 
  1. Tap on “Mobile Data Network”
     3 iOS
 
iv. Enter “APN” as “internet”

    Once done, tap on “< Vodafone” to save the APN

        4 iOS
 

 

       
                    
 
       

 
   
      

 
   
      

3. Selecting Network Mode as 4G, 3G or 2G Connectivity

The different network modes can influence the data speeds that your device can achieve.
  1. Android
    1. Go to “Settings”
      download (27)
                
 
 
  1. Under “Network connections”, Select “More Networks”
      download (11)
 
 
  1. Select “Mobile Networks”
      download (29)
 
  1. Select “Network Mode”
      download (30)
 
  1. Select LTE/WCDMA/GSM (auto connect) for 4G/3G/2G, WCDMA/GSM (auto connect)for 3G/2G, WCDMA only for 3G or GSM only for 2G
       download (31)
 
  • If you select LTE/WCDMA/GSM (auto connect), your phone automatically switches between the three network modes provided that you're within range of a 4G network.
  • If you select WCDMA/GSM (auto connect), your phone automatically switches between the two network modes provided that you're within range of a 3G network.
  • If you select WCDMA only, your phone can only connect to 3G networks.
  • If you select GSM only, your phone can only connect to 2G networks but you cannot achieve high data speeds.
 
  1. iOS
    1. Go to “Settings”
      download (32)
                
 
 
  1. Tap on “Cellular”
      download (33)
 
 
  1. If you want to use 4G, make sure “Enable 4G” is switched on. If you just want to connect to our 3G network, make sure “Enable 4G” is switched off.
      download (34)
 
 
  1. Windows
    1. Go to “Settings”
      download (35)
                
 
 
  1. Tap on “mobile+SIM” or “cellular+SIM”
      download (36)
 
 
  1. Tap on “Highest Connection Speed” and select either 4G, 3G or 2G
      download (37)
 
      download (38)
 
  • If you select 4G, your phone automatically switches between the three network modes provided that you're within range of a 4G network.
  • If you select 3G, your phone automatically switches between the two network modes provided that you're within range of a 3G network.
  • If you select 2G, your phone can only connect to 2G networks but you cannot achieve high data speeds.
 

4. What do G, E, 3G, H, H+ and 4G (LTE)mean on notification bars?

Symbol Meaning
G G stands for GPRS (General Packet Radio Services) and this supports the lowest internet speed available on mobile phones
E E stands for Edge and is typically called 2.5G as its data speed is in between 2G and 3G
3G 3G works at a faster speed than Edge
H H stands for HSPA (High Speed Packet Access) which is an enhanced form of 3G allowing higher data transfer rates
H+ H+ is an enhanced version of HSPA which allows faster internet speed where 4G is not present 
4G (LTE) 4G or LTE (long Term Evolution) is the fastest internet speed that is attainable by a mobile device

5. If you are still having network issues, please fill in the following details on the form and indicate which troubleshooting steps you have done:

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