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Customer FAQs
eTransport QR is a way to pay your bus fare using your mobile phone through the eTransport App.
All bus travellers can use eTransport QR. Your eTransport QR is treated as a digital Red Card.
Student and Social Welfare concessions and subsidies do not apply to eTransport QR. QR payments are charged the standard fare applicable to the Government subsidy of 10%, while student and concession subsidies are only available through the applicable physical cards.
You can use your eTransport QR, physical eTransport card, or both interchangeably, depending on whichever payment method is more convenient or available to you.
SCAN → CHECK → PAY → FLIP
The payment is complete once the Bus Terminal successfully scans your Receipt QR.
No. The payment is only completed when the Bus Terminal successfully scans your Receipt QR.
The two-step QR process allows you to complete your fare payment without an internet connection.
Yes. You can make eTransport QR payments offline as long as you have sufficient balance in your eTransport Wallet.
You can:
NFC stands for Near Field Communication. It is a technology that allows compatible devices to communicate wirelessly when they are held close together.
The following features require an internet connection:
Vodafone and INKK customers can use the eTransport App without an active data plan. Mobile data can be switched on, but data will not be used by the app.
For customers using other mobile providers, data will be required to use the online features of the app.
You can top up your eTransport Wallet through the eTransport App using M-PAiSA or MyCash.
Your eTransport Wallet is used for eTransport QR payments and card top-ups, while your physical eTransport card has its own balance and can be used to pay by tapping your card on a Bus Terminal.
The fare is displayed on the Bus Terminal and in the eTransport App after scanning the QR.
You can re-open your Receipt QR from Wallet History → Show Receipt QR and present it to the Bus Terminal to complete the transaction.
The QR is valid for 10 minutes.
Try the following:
Check the following:
Try to re-open the app, locate the QR in Wallet History and show the QR again.
If the message says “QR code already processed”, the Bus Terminal has already accepted your payment.
No. Each Receipt QR is valid for one transaction only and cannot be used to pay twice.
The eTransport App allows you to manage your eTransport services, including your eTransport Wallet, physical eTransport cards, top-ups, QR payments and transaction history.
The eTransport App is available on the Google Play Store and Apple App Store.
Google Play Store:
Download the eTransport App on Google Play
Apple App Store:
Download the eTransport App on the App Store
No. You can download and register for the app without an eTransport card.
NFC is required to check the current balance and redeem your eTransport card top-ups using your phone.
NFC is not required to make eTransport QR payments.
If you are using an Android phone with NFC and have your card with you:
This gives you the most accurate current card balance.
If you do not have NFC, are using an iPhone, or do not have your card with you, go to the Cards tab and add your card, or select it if it has already been added. The latest online balance will be displayed below the card.
Yes. Without NFC, you can still:
Yes. A one-time sign-up is required to use the app.
No. Only one device can be logged in to an account at a time. You must sign out of your existing device before signing in on another device.
While online:
Contact Vodafone Customer Care on 151 to unbind your device so you can sign in on another device.
No, your eTransport Wallet balance will not be lost. Contact Vodafone Customer Care on 151 for assistance.
Unused balance from the old device will be synced to your new device after 8 days.
New eTransport cards are available at Vodafone and Valuefone outlets across Fiji.
Go to the Cards tab and select Add Card. You can enter your eTransport card number manually or use NFC to add the card.
Visit a Vodafone outlet to request a replacement.
Yes. You can register a replacement card using the same ID that was used to register your first card.
For Blue Student Cards only, the balance may be transferred to a new card if you provide:
For other card types, balance recovery is not applicable.
You can redeem your eTransport card balance:
Go to the History tab in the eTransport App.
Select Wallet History to view wallet transactions or switch to Card History to view physical card transactions.
The app allows you to view transaction history for up to one month.
There are no fees for using the app or for wallet top-ups, card top-ups or eTransport QR payments.
Contact Vodafone Customer Care on 151 for assistance.
The eTransport Fiji app is the official mobile app for managing your eCard. It allows you to check balances, view e-tickets, see recent transactions, top up via M-PAiSA, redeem your balance, and more, all from your Android smartphone.
The app is currently available on the Google Play Store, just search for eTransport Fiji. You can download the app from the Google Play Store by searching for eTransport Fiji.
No. You can download and install the app without an eCard. However, to access its key features, such as checking balances, viewing transactions, and topping up, you will need a new eCard. The app also requires a smartphone running Android 9 or higher, with NFC enabled to interact with cards.
NFC (Near Field Communication) allows your phone to tap and interact with the eTransport card, enabling features like instant Balance Checks, Top-Ups, and Redeems directly in the app from your phone.
Some popular NFC-enabled phone models running on android 9.0+ include:
Go to Settings > Connections or Wireless & Networks, and look for NFC. If it is listed, your phone supports it, you can switch it on and get started.
New eCards are available at all Vodafone and Valuefone outlets across Fiji. For first-time registrations, customers are required to present any one valid ID: Voter ID, FRCS Joint Card, FNPF Card, Driving License, Passport, Social Welfare ID for social welfare recipients and FEMIS ID number in an official letter from Head of School for Students.
All cardholders (Red, Yellow, Blue, Purple, Green) using the old eTransport cards are required to upgrade to the new card to access app features, for continued use and compatibility with updated systems. Customers must bring their old card in order to upgrade to the new, old care will be collected and balance (if any) will be transferred to the new card. Customer must also bring the same ID used during initial registration for verification purposes. Cardholders must visit in-person for upgrades, as upgrades cannot be done on someone else’s behalf.
Yes. All cardholders are required to upgrade to the new eTransport card by 15th July 2025.
A $3 fee applies for any additional cards beyond the first issue and first free replacement.
Yes. If you do not have any card registered under your name, your first card and first replacement are FREE. From the third card onward, a $3 fee applies per card.
Yes, if you are upgrading from your first or second old card, the upgrade is FREE. If you already have three or more old cards, a $3 fee applies for each additional upgrade.
A replacement refers to getting a new eTransport card not related to an upgrade (e.g., lost or damaged). The first replacement is FREE. If you already have two cards registered under your name, a $3 fee applies for further replacements (unless it's a valid upgrade).
When upgrading your card, you must bring your old card with you. The remaining balance stored on the old card will be checked and transferred to the new card. Once the upgrade is complete, the old card will be collected and securely disposed of. Third-party upgrades are not allowed, only the registered cardholder can request an upgrade. To upgrade your card, you will need your old card so we can transfer the balance to your new one. We will then collect and securely dispose of your old card. Only the registered cardholder can upgrade a card; third-party upgrades are not permitted.
There’s no formal linking process. Just enter your eCard number manually, or use NFC tap to auto-fill the card number in the app. You can add multiple cards including cards of your family members.
Yes. The app currently supports top-ups through M-PAiSA only. Tap “Topup Card” and follow the prompts to redeem the balance onto the card. You can top-up and redeem multiple cards, including those of your family members if your smartphone supports NFC.
Currently, M-PAiSA is the only direct payment option available in the app. However, customers can still transfer money from any bank account (BSP, Westpac, ANZ, Bred, HFC, Baroda) or from MyCash into their M-PAiSA wallet, and then use that M-PAiSA balance to top-up their eTransport Wallet via the app. Direct integration of other payment options is in progress and will be available soon.
Your balance is stored directly on the card itself and operates on an offline mode. It is not held on Vodafone's network or systems.
This allows for real-time fare deductions and balance updates on buses, even in areas without network connectivity.
If you lose your card, visit your nearest Vodafone outlet to request a replacement.
