Vodafone Fiji Tourist eSIM
Frequently Asked Questions
Everything you need to know about your Vodafone Fiji Tourist eSIM.
What is the Vodafone Fiji eSIM?
An eSIM is a digital SIM that lets you use mobile data in Fiji without changing your physical SIM card.
Simply scan a QR code, install it on your phone, and you're ready to go.
Who can use the Vodafone Fiji eSIM?
- Visitors travelling to Fiji
- First-time or returning Vodafone Fiji customers
- Anyone with an eSIM-compatible smartphone
How do I create an account?
You can sign up using:
- Your email address
- Your Google account
Simply visit the Vodafone Fiji app or website and follow the prompts.
What kind of password do I need?
Your password must include:
- At least 8 characters
- One capital letter
- One small letter
- One number
- One special character
I didn’t get the verification email. What should I do?
- Check your spam or junk folder
- Make sure your email address was entered correctly
- If you still don’t see it, contact support
I forgot my password. How do I reset it?
Click “Lost password?” on the login page and follow the reset instructions sent to your email.
Why do I need an OTP to log in?
An OTP (One-Time Password) helps keep your account secure.
If it expires, simply request a new one.
What can I see on my dashboard?
- Active and pending eSIMs
- Bookings and purchases
- Data usage and plan details
- Support and settings
How do I book an eSIM?
- Log in to your account
- Click Buy eSIM Now
- Enter your arrival date and accommodation
- Choose your plan
- Complete verification and payment
How many eSIMs can I buy?
You can purchase up to 6 eSIMs in one booking.
Do I need to be in Fiji to book?
No. You can book before travelling and your eSIM will activate automatically before arrival.
Why do I need to upload my passport and take a selfie?
This is a legal requirement to verify your identity and keep services secure.
How do I pay for my eSIM?
Payments are securely processed using debit or credit cards through Windcave.
When will my eSIM activate?
- Before arriving in Fiji: activates the night before arrival
- Already in Fiji: activates immediately after payment
How do I install my eSIM?
- Go to My eSIM in the app
- Scan the QR code displayed
- Follow the instructions on your phone
Do I need internet to install the eSIM?
Yes. You’ll need Wi-Fi or roaming data to install the eSIM.
How do I check my data balance?
Your dashboard will show:
- Remaining data
- Plan expiry date
- Current balance
How do I top up?
- Go to My eSIM
- Click Top Up Now
- Select an amount
- Confirm payment
Will the eSIM work across Fiji?
Yes. Coverage is available in major towns and tourist areas.
Some remote locations may have limited signal.
How can I get help quickly?
- Use the “Bula, need help?” live chat
- Call: +679 9902123
- Email: info.esim@vodafone.com.fj
