eTransport App FAQs

 

Why can’t Vodafone recover or block my lost card balance?

Because, the balance is stored directly on the card itself which is offline, not on our network or system. If the card is lost, the funds are lost too, just like losing a wallet with cash. Vodafone cannot access, verify, block, track, or recover that balance.

What happens if someone finds my lost card? Can they use it?

Yes, if someone finds your card, they can use the remaining balance, similar to finding cash in a wallet. 

 

Who gets the money if someone else finds and uses my lost card?

If someone uses your lost card to pay a fare, the money goes to the bus company, not Vodafone. If the card is never used again, the balance remains on the card and cannot be recovered.

 

Why did Vodafone refund customers in the past for lost card balances?

Vodafone has previously processed such refunds at our own expense, even though we could not access or verify the card’s balance. This was done to help customers, but it’s not financially sustainable to continue.

 

Is Vodafone recovering or keeping the balance from lost cards?

No. Vodafone does not receive or control the funds stored on a lost card. Any suggestion that Vodafone recover or takes the money from lost cards is misinformation.

 

 

What should I do to protect my card or avoid losing my balance?

Treat your eTransport card like cash, avoid sharing it and take precautions to keep it safe, just as you would with your bank cards.

 

 

How do I check my recent trips or spending?

Go to the “History” tab in the app to view recent travel activity and fare deductions. Tap on 'Wallet History' to switch to card history, which contains card payments.

 

 

 

Can I manage multiple cards in the app?

Yes. You can add and switch between multiple eCards, useful for families or managing cards for others.

 

 

 

Does the app work without internet?

Some features work offline, including reading the balance and transactions directly off the card. However, an internet connection is required for real-time updates, viewing transactions, and topping up.

 

Disclaimer: On the My Cards page, the balance shown may not be in real-time and could reflect previous balances. To see the current balance, it is best to read the balance directly off the card by using the “Check Balance” button.

 

 

 

Are there any options to redeem my card balance if I don't have an Android smartphone or NFC?

Yes. You can visit any Vodafone outlet or e-ticketing top-up agent to check your balance, top-up, or redeem your eCard. If you have the new card, you can also redeem your balance at bus terminals. Alternatively, you can ask a family member or friend with an NFC-enabled smartphone to tap and redeem the balance for you.


 

If I am an iPhone user?

 

The app will be available for iOS soon. In the meantime, card balances can be managed from Vodafone stores, e-ticketing agents, and also redeemed on buses (this feature is only available for new cards).

 


 

Do I need to sign up?

Yes, there is a one-time sign-up required to use the app.

 


 

What payment methods are there?

 

You can top up your eTransport wallet through M-PAiSA, and then use the wallet funds to top up your eCard. 

 


 

Will I be able to see my transactions up to a month?

Yes, the app allows you to view your transactions for up to one month.

 

 


 

What are the Terms & Conditions of use for the eTransport Card?

 

By using an eTransport Card you agree to the following key conditions:

 

  • Card Ownership & Registration: The card remains Vodafone property and by using it you agree to follow all rules. It must be registered in your name, is non-transferable, and third-party use or upgrades are prohibited.

     

  • Balance Storage & Refunds: The balance is stored offline on the card itself. Vodafone cannot block, track, or refund balances on lost or stolen cards except for Student Blue Card cases where a valid police report and an official Head of School letter are required.

     

  • Fees & Upgrades: The first card and first replacement are free. A $3 fee applies to each additional card, upgrade (if you have three or more old cards), or replacement (beyond your first free one). Free upgrades require you to present your old card so we can transfer its balance to the new one.

     

  • Validity & Expiry: eTransport cards do not expire unless an upgrade is mandated by technology or system requirements.

     

  • Card Durability & Replacement: If your card is damaged, the standard replacement policy applies (first replacement free and $3 thereafter). If your card malfunctions through no fault of your own within three months of issue and shows no physical damage, Vodafone will provide a free replacement. In all cases, you must bring the old card so we can transfer its balance to the new one.

     

  • Privacy & Data: The last three transactions are stored offline on your card, and up to one month of transaction and top-up history can be viewed in the eTransport app for your new eTransport Card. Personal data is used only to deliver this service, and is protected under Vodafone’s Privacy Policy.

     

  • Liability: Vodafone is not liable for any losses due to lost, stolen, or damaged cards. eTransport wallet top-ups or payments made via third-party wallets (e.g., Banks or MyCash) are governed by those providers’ terms.

     

  • Dispute Resolution: Any disputes are governed by Fijian law. Unresolved issues may be escalated to Vodafone Fiji eTransport Customer Care toll free line 151 or contact us via eticketing@vodafone.com.fj

 

 

 


 

Are there any additional fees?

 

Apart from the $3 replacement fee for the third and subsequent eCards, there are no additional fees for using the app or its features.


 


Copyright © 2025 Vodafone Fiji.   Privacy Policy  |  Terms & Conditions  |  Sitemap