Unfortunately, balances on lost cards cannot be recovered, just like losing physical cash. We cannot block, track, remotely recover or transfer its funds since eTransport cards operate offline. This policy applies to Red, Yellow, Purple and Green eTransport cards where the balance cannot be transferred or refunded under any circumstance.
An exception applies for Blue Card users (students). In such cases, students can request a balance transfer to a new card. To do so, students must first obtain a police report for the lost card, get an official letter from their Head of School on school’s letterhead (signed and stamped), and present these documents at any Vodafone or Valuefone outlet to proceed with the transfer request. For all other card types, please note that lost card balances are not refundable.
Because, the balance is stored directly on the card itself which is offline, not on our network or system. If the card is lost, the funds are lost too, just like losing a wallet with cash. Vodafone cannot access, verify, block, track, or recover that balance.
Yes, if someone finds your card, they can use the remaining balance, similar to finding cash in a wallet.
If someone uses your lost card to pay a fare, the money goes to the bus company, not Vodafone. If the card is never used again, the balance remains on the card and cannot be recovered.
Vodafone has previously processed such refunds at our own expense, even though we could not access or verify the card’s balance. This was done to help customers, but it’s not financially sustainable to continue.
No. Vodafone does not receive or control the funds stored on a lost card. Any suggestion that Vodafone recover or takes the money from lost cards is misinformation.
Treat your eTransport card like cash, avoid sharing it and take precautions to keep it safe, just as you would with your bank cards.
Go to the “History” tab in the app to view recent travel activity and fare deductions. Tap on 'Wallet History' to switch to card history, which contains card payments.
Yes. You can add and switch between multiple eCards, useful for families or managing cards for others.
Some features work offline, including reading the balance and transactions directly off the card. However, an internet connection is required for real-time updates, viewing transactions, and topping up.
Disclaimer: On the My Cards page, the balance shown may not be in real-time and could reflect previous balances. To see the current balance, it is best to read the balance directly off the card by using the “Check Balance” button.
Yes. You can visit any Vodafone outlet or e-ticketing top-up agent to check your balance, top-up, or redeem your eCard. If you have the new card, you can also redeem your balance at bus terminals. Alternatively, you can ask a family member or friend with an NFC-enabled smartphone to tap and redeem the balance for you.
The app will be available for iOS soon. In the meantime, card balances can be managed from Vodafone stores, e-ticketing agents, and also redeemed on buses (this feature is only available for new cards).
Yes, there is a one-time sign-up required to use the app.
Yes, the app allows you to view your transactions for up to one month.
You can top up your eTransport wallet through M-PAiSA, and then use the wallet funds to top up your eCard.
By using an eTransport Card you agree to the following key conditions:
Apart from the $3 replacement fee for the third and subsequent eCards, there are no additional fees for using the app or its features.
