Registration Process

Customer/M-PAiSA registration is a mandatory process to complete in order to send/receive money to or form any party locally and abroad (you can only receive money from abroad) directly from your mobile number. Registered users can transfer money dependent on agent outlet operating hours.

How to register your mobile number

1. Visit an authorized M-PAiSA agent outlet

2. Verify ID

Applicable ID's
Other requirements

3. M-PAiSA agent will do your Customer/M-PAiSA registration

4. Yellow copy is to be handed to the customer

Conditions

You must register your mobile number in order to send or deposit money via M-PAiSA Money Transfer Service

You can only register for M-PAiSA service at any Vodafone Authorised M-PAiSA agent.
You can only register once for M-PAiSA
You must present a Valid and Original ID
Any of the following constitutes as a valid ID - Passport, FNPF Card, Drivers License, Police ID Card, Military Card, Birth Certificate, Reference Letter, Certificate of Vola Ni Kawa Bula, Marriage Certificate, Citizenship Certificate, Social Welfare Card, Voter Registration ID
A photocopy of your ID will be kept for Customer/M-PAiSA records
You must be given the original copy of your Customer/M-PAiSA registration form (white form)

No deposit is required when you register for Customer/M-PAiSA

You will not be charged for depositing money into your M-PAiSA account

Frequently Asked Questions

How do I know which shop is an M-PAiSA authorized agent?

The agent will have an 'M-PAiSA Here' sign visible from far away

What happens if I forget the pin I have just entered after the registration?

The customer will have to visit a Vodafone Retail Outlet (no other authorized M-PAiSA agent) with their valid and original ID inorder to have their M-PAiSA secret pin reset.

If I have lost or deleted my pin, how can I reset it?

The customer will have to visit a Vodafone Retail Outlet (no other authorized M-PAiSA agent) with their valid and original ID inorder to have their M-PAiSA secret pin reset.

If I need to change/update my records - how can I do that?

The customer will have to visit Vodafone Retail only (no other authorized M-PAiSA agent) with their valid and original ID inorder to have the records updated or changed.

What happens if the agent enters my details incorrectly?

The customer will have to visit Vodafone Retail only (no other authorized M-PAiSA agent) with their valid and original ID inorder to have the records updated or changed.

What if I do not wish to register for sending money?

You cannot send money if you do not register

What happens if there is a technical glitch and the agent cannot register me?

The customer will have to wait till the issue has been rectified before they can register again. The customer cannot call Customer Care to register - all registraitons are done at M-PAiSA agent outlets only

Why can't I call Customer Care & register my details directly without having to leave my home?

M-PAiSA is a new Service

It involves money transfer
Personal registration with a valid and original ID is a RBF regulation

Is a deposit required after registration?

No deposit is necessary when the customer registers.