Website General Terms and Conditions

1. Currently VF Web Top Up system accepts Master, Visa and AMEX cards. Should Vodafone commence accepting other credit cards it shall be displayed on the Web Top Up section of the website.

2. The Web Top Up System has a maximum limit of $500 per day per user as a security measure to prevent fraud and abuse. In the event such a limit is reached you will be notified immediacy online and the VF administrator will also be alerted of same.

3. Upon successful processing of your transaction, an email alert will be sent to the email address you have used to register for the Web Top Up service as confirmation of the transaction together with a order reference number which can be used to follow-up on the transaction status with our Customer Service Centre

4. Once a transaction has been approved the recipients’ mobile number will be automatically be topped up by 9904801. This is the Web Top Up system number. The actual topping up process from the moment a transaction is approved via the Web Top Up system can take from 10 minutes to 24hours.

5. Vodafone Fiji Limited has taken strict security measures to minimize online credit card fraud. Our major security partners are VeriSign Secure Seal and the site is also verified by Visa and Master Card SecureCode, and Direct Payments Systems. Vodafone’s Internet Payment Gateway is powered by Westpac Banking Corporation Fiji. Incase of a suspected fraud, Vodafone holds the right to freeze transactions until confirmation is received from the card issuing bank on the authenticity of the transactions.

6. Vodafone will not be sending any requests for updating or editing Credit Cards information on its site. If in the event that this kind of request has come to you via E-mail or other medium, please contact us before you enter such details. This may be a malicious attempt to gather personal information by fraudulent basis by parties unknown to us.

7. In the event whereby you by mistake or willingly recharge a mobile number which was not your original intent, we are unable to reverse such transactions. Users are expected to take precautions during making transactions to verify mobile numbers before hand.

8. If any credit transaction is discovered to be fraudulent, Vodafone will proceed with investigation to analyse the occurrence and facilitates to debit your account. This process will depend of the nature of the transaction.

9. Vodafone in its sole discretion reserves the right to refuse credit/ card Top Up recharge.

10. All prices listed on the website are subject to change without notice.

11. Devices purchased from eShop will be available for pick-up at selected location within 24 - 48 working hours after confirmed payment. Devices are only available for pickup from Vodafone Fiji Outlets.

12. Customer shall pay to Vodafone in full amount. All invoiced amounts are payable in Fiji dollars upon receipt. If value-added tax or any other tax, charge is imposed or assessed by any governmental entity upon the sale, use or receipt of access to the website, customer agrees to pay such taxes or charges when invoiced by Vodafone.

13. Refund - If you wish to return a Product to us, then you must come to a nearest Vodafone Retail Outlet within 14 business days of receiving the Product to arrange for it to be returned with advance of purchase. Normal Retail return policy applies here after. Product will only be replaced if found to have a manufacturers fault. All Products you wish to return to us remain at your risk until they are delivered to Vodafone or Vodafone's agent. For online recharge you may contact any of our online channels or retail outlets to raise your concern. Each refund will be performed on a case to case basis.