If you are a regular traveler, you should register for a permanent eTransport Card at any authorized Vodafone retail outlet. Mr. Mobile outlet, Valufone outlet and eTransport roadshow location. To obtain a permanent eTransport Card, you must provide a valid form of identification (i.e. drivers license, passport, FNPF/FRCS Joint Card, Voter Registration Card or birth certificate).
Your first card is provided free of charge, first replacement cards will also be free of charge. Thereafter, car replacements will cost $5.00.
To pay for your bus fare, you first need to tell the bus driver your destination. Once the driver enters the number of stage(s) you are travelling, you will be asked to tap your eTransport Card against the Point-Of-Sale(POS) machine in the bus. Once the fare is paid, the POS machine will print a ticket which will state the number of stage(s) you are travelling and the amount of the fare, along with your remaining balance.
To top up your card, you will need to visit an authorized Vodafone Top Up agent. You can pay cash over the counter to top up your Transport Card and you will then receive a receipt that confirms the amount you've paid and the new balance of your card.
Yes, you need to register for a new card. As of 1st October, buses only accept the new permanent eTransport Cards.
Any balance remaining on your disposable card will be refunded to you in cash. You will need to visit any Vodafone retail or authorized agent outlet with your disposable cards and a valid ID to get a refund before the card expires (30 days after being issued).
Yes. Your eTransport Card will be valid on any public bus in Fiji, provided it is topped up with the proper balance for your trip.
Yes. Your eTransport Card will be valid on any public bus in Fiji, provided it is topped up with the proper balance for your trip.
Yes. The Ministry of Women, Children and Poverty Alleviation has stopped issuing travel vouchers.
You will need an eTransport Card to travel on the bus if you wish to enjoy the concession fare. You will need to check with the Ministry of Social Welfare on where and how to get your eTransport Card. All persons receiving social welfare travel concessions. Including persons living with disabilities, the elderly and senior citizens should visit the nearest Ministry of Social Welfare office to obtain a concession eTransport Card.
Yes, The Ministry of Education is only issuing travel vouchers for certain areas of Fiji that are serviced by mini-buses and carriers to travel students to major fairways.
All students who are travelling on public buses will receive eTransport Cards that they must use to enjoy concession fares. Bus operators will allow all students to travel with or without their cards until the eTransport Card distribution process is completed.
You can report a lost or stolen card to Vodafone to protect your unused balance. You can then obtain a replacement card at any authorized Vodafone outlet. Any unused balance on the missing card will be transferred to your new card.
You can request a block for your card for any reason. To block a card, you can visit any authorized Vodafone outlet or call toll-free number 151(for any network users). Agents will be able to block the card following a verification process.
When boarding the bus, check the fare when the driver enters the stage to see that it is correct. Also, be sure to only tap your card at the POS once; multiple attempts of tapping your card may incur extra fares being deducted.
If you think that you have been overcharged, please keep your receipt and advise the driver. You can sort refunds from the respective Bus Company with the copy of your receipt as evidence of an overcharged bus fare. You will have to go through a verification process prior to being refunded.
NO. The bus fares will remain the same. However, fares will be no longer be rounded off in the eTicketing system. For example, the $1.18 stage two fare will be charged exactly rather than be rounded up to $1.20.
Customers must bring a valid ID for registration. You can also provide Police ID, Reference Letter or Military ID for registration. All senior citizens and persons with disabilities need to check with the nearest Ministry of Social Welfare Office to get a concession or exempt eTransport Card. If you are a Student, you wiII need to check with the Ministry of Education or your school on where and how to get your eTransport Card. For more information visit any Vodafone authorized outlets or call toll-free number 151 (for any network users) or visit www.vodafone.com.fj
