The My Vodafone lets you view your account balance, recharge through multiple channels, subscribe/ unsubscribe from voice, SMS & data plans, manage your M-PAiSA account, subscribe to any VAS service, postpaid data bundle or roaming bundle, view monthly bills, manage multiple accounts, get help and access 24/7 Live Chat support.
WRONG SETTINGS: Connectivity issues can be caused by having the wrong APN (Access Point Network) settings enabled on your device.
Go to Settings > Mobile Network > Access Point Name and make sure “vfinternet.fj” is enabled.
LOCATION: Customers sometimes experience connectivity issues in particular locations for several reasons. This can be due to a base station outage which could be caused by a power failure or technical issues.
Population density in some areas at certain times can lead to congestion of sites, which may result in a poor connection for some users. Customers should also be aware that not all sites support 4G or 4G+.
WHAT IS VODAFONE DOING TO INCREASE CONNECTIVITY?
Vodafone takes connectivity seriously and is constantly investing in their network infrastructure in order to set a high benchmark for communications in Fiji.
Vodafone Fiji is the nation’s primary internet provider, with over 1 million active connections (many customers have multiple data and voice connections).
Work is also progressing at Vodafone’s main data centres in Suva and Lautoka to ensure that all core network components are upgraded including IP Core and Billing Systems.
The billing system is being upgraded to the latest billing system for mobile billing or greater performance and functionality. All of these upgrades are happening simultaneously in order to provide Vodafone Fiji’s loyal customers with a premium level of service and connectivity.
Customers can access a map HERE which shows locations around Fiji where connection is good and where some customers are experiencing issues.
WHAT TO DO IF YOU’RE EXPERIENCING BAD CONNECTIVITY
A great starting point is to access the My Vodafone app on your device and check your account balance.
All Vodafone customers can access support from our helpful and friendly staff by calling the Vodafone Customer Care Centre.
Prepay customers call 124, toll-free.
Postpay customers call 125, toll free.
All customers can also call the paid hotline on 123.
Check with the support team whether an outage is being experienced in your location.
If no system issues or outages are occurring at your location, you can try shutting down and re-starting your device. Moving to a different location is also recommended.
In cases where you’re not able to use all of your data due to system outage, our Customer Care team will be happy to forward your case to the Support Team, who will be able to extend your data expiry date or reload data.
We hope the above tips have helped with any connectivity issues you might have experienced. If you’re still experiencing issues, be sure to call the Vodafone Customer Care Centre and the team will be happy to help.