POS Upgrade Scam Calls

Scammers, claiming to be Vodafone staff, call M-PAiSA agents lying about upgrading their POS machines or fix network issues. During the process, they ask agent to press few buttons on the POS and follow steps given the scammer which results in the agent doing a deposit transaction to the scammer's mobile number/M-PAiSA account.

How to verify it’s not a scam?

• Vodafone will communicate all official upgrades in writing and may personally visit for such activities. POS upgrade instruction is NEVER given over the phone by Vodafone.
• Any person claiming to be from Vodafone must present company ID for verification.
• Confirm any upgrade activity with your distributor or known contact person before acting on instruction over the phone.
• Vodafone will never ask agents over a call to deposit funds into personal mobile numbers. For all deposit transaction in M-PAiSA, the customer must first handover cash to the agent and must be present in person.
• Check with managers or supervisors for official communication regarding upgrade if the caller claims to have spoken to shop owner/manager /supervisor