Frequently Asked Questions
FEA Bill Payments
Postpay Bill Pay

Frequently Asked Questions

1. What is M-PAiSA?

2. How do I get started or how do I activate the M-PAiSA service?

3. What can I do with the M-PAiSA service?

6. Do I need to have a minimum amount in my account?

5. Do I need to pay any service charges for having an M-PAiSA account?

6. I already have a bank account. Can I access it using M-PAiSA?

7. Can I use my recharge/airtime balance to top up my M-PAiSA account?

8. Does M-PAiSA work across networks?

9. What is the difference between a registered M-PAiSA customer and an unregistered customer?

11. Where can I buy M-PAiSA value?

12. What do I do in case I send money to a wrong number?

13. Is it possible to recharge/top-up unregistered user’s mobile number?

14. Can I recharge if I am a Postpay customer?

15. Will I get promotional deals like double up and triple up on my recharge purchased through M-PAiSA?

16. What happens if I do not get an SMS from M-PAiSA confirming the transaction?

17. What happens if I forget my secret PIN?

18. What happens if I lose my SIM?

19. Will my transactions be limited to the Agent outlet where I registered?

20. How safe is my money?

21. What happens if the VODAFONE network is unavailable? Will the M-PAiSA service still work?

22. How do I track the activity on my M-PAiSA account?

23. Where can I go for M-PAiSA service?

4. Do I need to have a minimum amount in my account?

10. How can I make a deposit into my M-PAiSA account?