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Frequently Asked Questions (FAQ's) - 4G



1.       What is 4G?
4G is the 4th generation mobile communications technology and a successor to the 3G standards. It is also known as long term evolution (“LTE”) – a radio access technology to deliver very high speeds. It is the latest after 2G and 3G which gives you a faster and rich internet experience. With 4G, you can notice a visible difference while downloading files, doing video-chat, playing multiplayer games or while viewing HD videos online. 4G is capable of delivering an ultra high speed mobile data connection for mobile devices like 4G smartphones, 4G mobile broadband flashnet, 4G Mifi or 4G enabled tablets.

 
2.       What is the difference between GPRS, EDGE, 3G and 4G?
a)  GPRS: refers to a service on the 2G network that provides basic data up to 56kbps (similar to dial-up speeds)
b)  EDGE: It is a 2.5G technology. An enhancement of the 2G technology which provides higher data transfer rates compared to GPRS (the default on 2G). The speeds can go up to 144 Kbps
c)  3G: 3G technology provides faster/higher data transfer rates compared to the 2G network (EDGE & GPRS).This  technology theoretically can offer speeds up to 21 Mbps.
d)  4G: This technology is the latest in the world of mobile data transfer. It is the next generation of mobile communications and currently the most advanced technology available. Theoretical data downlink  speeds can go up to 100 Mbps.
 
3.       What can 4G do for me?
4G can be used at home or your office for:
a)  Wireless internet access
b)  Access rich content and multimedia applications eg: Movies, HD videos, e-learning, HD content and more
c)  Multiple downloads of heavy files, high definition multimedia content at the same time will be possible
d)  Higher uplink and downlink speeds
e)  Seamless online streaming
f)   High definition online gaming
g)  Access business applications that require higher speeds and last mile connectivity
h)  Face-2-Face video chat seamlessly
 
4.       What frequency does 4G use?
Vodafone Fiji 4G Network uses the 1800 MHz frequency.
 
5.       Which areas is 4G available in?
 For now, 4G is available in most major towns and areas such as Suva, Nasinu, Lami, Navua, Coral Coast, Sigatoka, Nadi, Lautoka, Ba, Tavua, Rakiraki, Tailevu, Nausori, Savusavu, Labasa and Tavenui. Keep checking Vodafone’s website for latest updates on 4G coverage in other areas.
 
6.       What happens when I move outside 4G coverage area?
 When you move outside 4G coverage area, your phone will seamlessly move to our 3G Network layer and you can continue using your phone. [For this to happen your 4G device needs to be in auto network mode for seamless transfer across networks]
 
7.       Is 4G used for Voice, Data and Txt? 
For now, 4G is a data-only service. For Voice and SMS, you will be seamlessly switched to our 3G Network layer and you can continue to use your phone normally for voice and SMS
 

8.       What’s the difference between 3G and 4G?
 In a word - Speed. Vodafone 4G provides ultra fast speeds and this means that you can do more in less time. 4G provides up to 5 times faster speeds than 3G, making it suitable for all type of high speed applications and services. 4G is also touted to be the fastest wireless internet service currently available.
 
9.      What are the typical speeds a 4G user can experience on Vodafone’s Network?
The theoretical maximum download speeds are 100 Mbps, however typical download speeds will range from 2 to 20 Mbps, peaking up to 40 Mbps. On upload, a user can experience between 1 to 5 Mbps, peaking up to 10 Mbps. Having said that, speeds will vary depending on various factors such as radio environment condition, number of users on the Network, device capability and servers from which the content is being accessed.
 
10.    How can I get 4G services activated?
 It’s as simple as 1+2+3 = 4G. You need a 4G capable device. You need to be in 4G coverage area. You need to be subscribed to a 4G plan with 4G sim card. It’s that simple.
 
11.    Is 4G available to both Prepay & Postpay users?
 Yes, There are different plans for Prepay and Postpay users and it is available for both Mobile Internet and Mobile Broadband use.
 
12.    Does 4G cost extra?
4G plans are priced differently and once you are active on a 4G plan, everything is charged as per plan, regardless of   whether you’re on 4G or 3G Network layer. However, when things download faster people tend to use more data. All Postpay Broadband plans come with Data Angel. This is exclusive to Vodafone users and is there to protect you from nasty surprises on your bill. You can register on My Vodafone Portal (www.vodafone.com.fj/myvodafone ) to always track your data usage on My Data Dashboard.
 
13. What is Data Angel?
Data Angel is exclusive to Vodafone and is a tool that helps track usage. It helps keep you in control on how much you use and helps in controlling spend. Data Angel is currently available for Postpay Mobile Broadband plans only and will in future be made available on other plans. Now you can do all the things you love on the internet without the worry of accidently going over your data bundle. Data Angel keeps a watchful eye on your usage, and lets you know when the end of your bundle is in sight.
 
Benefits
  1. We'll send you a TXT when your data is getting low
  2. Gives you options for getting more data (Data Add-on Tab)
  3. No nasty surprises when you get your bill
 
14.    What is the difference between 4G-ready and 4G-enabled devices?
A 4G-ready device has 4G hardware and just requires a setting change or a software update from the manufacturer to enable it. A 4G-enabled device does not require any change to work on 4G.
 
15.    Will all 4G devices work on Vodafone Fiji’s network?
All 4G devices purchased directly from Vodafone outlets will work, as the firmware on these devices have been upgraded to support 4G services. For 4G devices sourced from other carriers or countries, there are no guarantees that these will work on the Vodafone Fiji 4G network and Vodafone will not take responsibility for any such devices. However, our technicians will be able to check and confirm and where possible assist with firmware upgrades to enable these devices to work on Vodafone's 4G Network. 
 
16.    What Settings/Access Point Name is required in order to have 4G Data services on the supported devices?
To enable 4G data services, we will be using the same Access Point Name (APN);
Postpay              -                               vfinternet.fj                                                                                                                                                                                                            
Prepay Broadband   –           prepay.vfinternet.fj                                                                                                                                                                
Prepay Mobile Internet –    live.vodafone.com.fj
 
For more information on 4G services, call our customer care lines 124, 125 or 123 (charged).