Frequently Asked Questions
Authorised_Agents
FEA Bill Payments
Postpay Bill Pay

Frequently Asked Questions



1. What is M-PAiSA?


2. How do I get started or how do I activate the M-PAiSA service?


3. What can I do with the M-PAiSA service?


6. Do I need to have a minimum amount in my account?


5. Do I need to pay any service charges for having an M-PAiSA account?


6. I already have a bank account. Can I access it using M-PAiSA?


7. Can I use my recharge/airtime balance to top up my M-PAiSA account?


8. Does M-PAiSA work across networks?


9. What is the difference between a registered M-PAiSA customer and an unregistered customer?


11. Where can I buy M-PAiSA value?


12. What do I do in case I send money to a wrong number?


13. Is it possible to recharge/top-up unregistered user’s mobile number?


14. Can I recharge if I am a Postpay customer?


15. Will I get promotional deals like double up and triple up on my recharge purchased through M-PAiSA?


16. Does my M-PAiSA balance double up or triple like my recharge balance?


17. What happens if I do not get an SMS from M-PAiSA confirming the transaction?


18. Does my M-PAiSA Secret PIN number expire?


19. What happens if I forget my secret PIN?


20. What happens if I lose my SIM?


21. Will my transactions be limited to the Agent outlet where I registered?


22. How safe is my money?


23. What happens if the VODAFONE network is unavailable? Will the M-PAiSA service still work?


24. How do I track the activity on my M-PAiSA account?


25. Where can I go for M-PAiSA service?