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Prepay Roaming Rates

 
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Further to the above, we have also launched Daily, Weekly and Monthly Prepay Roaming bundles which will be applicable to the following 12 countries: 

New Zealand, Australia, Hong Kong, Singapore, USA, Canada, India, UK, Sri Lanka, Vanuatu, Samoa and Tonga. 

Vodafone Prepay customers can now dial *100# and subscribe to the prepay roaming bundles. Subscription to the roaming bundles will only be possible once the customer attaches to the roaming partners network in the visiting country and will only be applicable to the selected 12 countries as listed above. 

Details of the the daily, weekly and monthly roaming bundle plans are as follows: 

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Calling Instructions while on Roaming are as follows: 

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Conditions: 
  • Offer is applicable for Vodafone Prepay customers. 
  • Roaming access is open to all Vodafone Prepay customers by default, however, in order to use the prepay roaming services customers need to ensure they are attached/ registered to roaming partners network in the visiting country. 
  • Customers need to ensure they have sufficient real money balance in their mobile account before they travel in order to use the roaming service and the prepay roaming bundles. 
  • USSD service can be used for checking balance and recharge - *131# for balance check and *132# to recharge if customer has the recharge pin. 
  • Online top-up option is also available from anywhere in the world. 
  • Bundle Plans will not be active by default when you reach another country. 
  • To opt-in to the roaming bundles, customers need to dial *100# and select the daily, weekly or monthly plan of their choice. Customers can also dial *143# and select option 3 (International Roaming Bundles) and subscribe to the promo. This option will re-direct customer to the *100# menu. 
  • Roaming plan will be activated once customer receives a confirmation text message. 
  • Both normal money and IOU money can be used to subscribe to the promo. 
  • Roaming bundle minutes can be used to make calls back to Fiji, calls within the roaming country and for receiving calls from anywhere. 
  • Minutes will be deducted on per minute basis e.g. If customer make a 45 seconds call, customers bundle minutes will decrease by 1 minute. 
  • Calls from roaming country to other International destinations will ‘NOT be’ deducted from the bundle minutes. These calls will be charged at standard prepay roaming pay as you go rates. 
  • SMS can be used to send SMS anywhere. SMS will be deducted in decrements of 1. Receiving SMS will be free. 
  • Data can be used in the country of roaming only. 
  • Daily roaming plans will auto-renew everyday at 12.00am Fiji time. To opt-out from auto-renew, customers can dial *100# and unsubscribe. For daily plans, irrespective of what time the customer subscribes to the promotion, promotion will only be valid until midnight Fiji Time. (Daily plans will not be valid for 24 hours) 
  • Auto renewal does not apply on Weekly and Monthly plans. 
  • If customer subscribes for weekly pass on 14th June at 4PM, the subscription ends at 12am midnight on 20th June going into of 21st June and if customer subscribes for weekly pass on 29th June at 4PM, the subscription expires at 12am midnight on 5th June going into 6th June. Day of subscription will be counted as day one and from midnight day 2 will start and so forth. Similar calculation will also apply for monthly subscription. 
  • If a customer subscribes to a monthly plan for e.g. in Australia and returns to Fiji within a week, stays in Fiji for 2 days and flyers to New Zealand, customer will still be able able to use the bundle benefits as the benefits will be valid for a month. Same rule also applies for weekly plan. 
  • Standard roaming charges will apply outside of the roaming bundle plan when the plan is exhausted. 
  • Standard roaming rates apply when prepay roaming bundle plan is not active. 
  • Standard roaming rates apply for countries not listed in the bundle plan. 
  • Plan Benefits remain active if user travels from 1 country to another country listed in the bundle plan. 
  • Plan Benefits will not be applicable if user travels to another country that is not listed in the Bundle plan. 
  • Iridium and satellite calls are excluded. 
  • Broadband roaming is not included in this promotion. 
  • Outside Bundle Rates/Pay as you go/Standard Rate – all these terms mean the same thing 
  • Offer valid until further notice. Vodafone number range are as follows: 27, 28, 29, 80, 83, 86, 89, 90, 91, 92, 93, 94, 97 and 99. 
  • For any issues while roaming or for more information customers can call on 124 (Free for Prepay), 123 (Charged) or visit www.vodafone.com.fj 
  • Please find attached the speech for the press conference which was conducted by COO today, advert for the prepay roaming bundles which will be in tomorrow's press, FAQ's, excel sheet outlining prepay roaming 

Vodafone Fiji is pleased announce that All Vodafone prepaid sim cards are now active for prepaid roaming in the countries listed.  Customers with now be able to use their Fijian normal prepaid credit for roaming services abroad. 
 
Note: To access roaming services on an overseas network, your mobile device must be compatible with the network technology offered in the country of roaming.  Eg.  To access, roaming services on your 2G device, the country of roaming must provide 2G network.