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Global Roaming Guide

Welcome to Vodafone Global Roaming


1.0     Before you leave home

  • If you have not taken your mobile abroad before, you may need to make sure your phone is ready to be used abroad (that is phone isn’t barred for use abroad). To check, or to get a calling bar lifted, just call us on 123 and request roaming to be activated. If your phone is registered under a company, then you may need to request this through the authorized contact in your company. Additional deposits and completion of forms may be required.
 
  • You are required to request Roaming service through our Customer Care Department or through your Account Manager at least two days prior to travel. Request should be made on Company Letterhead or email from authorized contact with following information:
 
  • Mobile number requesting roaming access
  • Is roaming access for voice/sms only or for voice/sms & data
  • Destination of travel
  • Duration of stay
  • The make and model of the handset
2.0   What you need to take with you:
 
  • The VodaRoam guide – this is available with our Customer Care reps
  • Information on roaming can also be found on our website
  • Your mobile manual (for more information on your handset, please visit ww.gsmarena.com)
  • Your mobile phone charger/adapter

3.0   Selecting the Network whilst roaming

In most cases (provided your phone is on automatic setting mode) upon arrival you will automatically connect to the local network within 1 -2 minutes of switching your mobile on. This will happen if you are in the coverage of the network you are connected to.
In cases where this does not happen, you may need to manually select a network. In this case, the options will allow you to choose from the available networks. (Refer steps for manual selection later in this document).
Automatic network selection will lock your handset to the first or strongest available signal that your phone can detect and in some cases the preferred network. During your stay abroad the network may change depending on signal strength, steering and manual selection. For this reason, you may have different charges reflected from different networks on your billing.
For some handsets, the network needs to be selected manually.
 
4.0   Instructions for Manual Selection of Network

Here are the instructions for manually selecting the network for most handsets:

  • Scroll through your menu to “setting” or “setup” or “options” (Select)
  • Scroll through to “Services” or “Mobile Networks” or “Carrier” (Select)
  • Scroll through to “Network Selection” or “Network Operators” (Select)
  • Scroll through to “Search Mode” or select between “automatic” or “manual” (Select)
  • Scroll to Manual. (Select) or switch off “automatic”
  • List of Networks will be displayed and you may select one that works best
5.0   Choosing Network Mode while Roaming

Since 4G roaming is not available in many outbound destinations, we strongly recommended that you check first if Vodafone Fiji has 4G roaming in your outbound destination. If not, you must change your network settings to 2G/3G mode. This can be achieved through a few simple steps.

Android Devices
 
  1. Find "Network mode"
  • Tap the Settings Icon.
  • Tap Mobile networks.
  • Tap Network mode.
 
  1. Select network mode
  • Tap LTE/WCDMA/GSM (auto connect), WCDMA/GSM (auto connect), WCDMA only or GSM only. [LTE means 4G and WCDMA means 3G. In most cases we recommend selecting the “WCDMA/GSM (auto connect)” option].       
                                                                                                                                                                    
  1. Return to the home screen
  • Tap the Home key to return to the home screen.
 
Apple Devices

1. Find "Cellular"
 
  • Tap Settings.
  • Tap Cellular.
 
2. Select network mode
 
  • Tap the indicator next to "Enable 4G" to turn the function on or off.
  •  
If you turn on 4G/LTE, your mobile phone automatically switches between the network modes provided you're within range of a 4G/LTE network. [In order to select 2G/3G mode you must switch off this option on your iphone. In earlier model iPhones, you may get options to select 2G/3G]
 
3.    Return to the home screen
 
  • Tap the Home key to return to the home screen
Blackberry Devices

1.    Find "Mobile Network"
  • Tap Options.
  • Tap Networks and Connections.
  • Tap Mobile Network.
2.    Select network mode
  • Tap Network Mode.
  • Tap 3G, 2G or 3G & 2G.
3.    Exit
  • Tap Disconnect.
  • Tap the Return key to return to standby mode.
Note:

3G (UMTS or WCDMA) or 4G (LTE) enables you to achieve higher data speeds than when using 2G (GSM).If you select LTE/WCDMA/GSM (auto connect), your mobile phone automatically switches between the three network modes provided you're within range of a 4G network. This option is only recommended for outbound destinations where Vodafone Fiji has 4G roaming.
If you select WCDMA/GSM (auto connect), your mobile phone automatically switches between 2G and 3G network modes provided you're within range of a 3G network. This option is recommended for most outbound destinations. 
If you select WCDMA (3G) only, your mobile phone can only connect to 3G networks.
If you select GSM (2G) only, you will be able to use data, but speeds will be slower than 3G and 4G.

6.0   Making Calls while Roaming

National and International Calls
Should you wish to make a call whilst roaming, it is recommended that you use the prefix ‘+’, this prefix acts as the International Access Code; therefore you do not have to remember all International Access Codes.


7.0   Receiving calls while Roaming

Receiving calls is as simple as answering when the phone rings. Note that you will be billed for receiving calls while overseas. This is due to using the foreign network to receive the call.

8.0   Receiving a call from someone in the host country

If someone from the host country calls you, they will need to dial the international dial code and Fiji’s country code. Example below:
  1. If you’re in the host country and someone in host country wishes to contact you, they will need to dial their
International Access Code + 679 and followed by your mobile number
 
  1. If someone from Fiji wants to call you, they just have to dial your mobile number direct.

9.0   Using your Voice Mail while Roaming

Whilst roaming you can access your voice by dialing +6799902122 (provided voicemail is setup).
Operator will ask for your mailbox number: This will be your 7 digit mobile number         
Press * Operator will repeat your mobile number to confirm
Press * if correct Else # to enter again
Operator will then ask for your PIN
Once correctly entered this will give access to your messages
If you have not yet setup for a pin code, please enter “1234” (default), then it will prompt for a new pin code.
Please enter any 4 digits that you will remember (for security reasons), repeat to confirm.
After that, you will use your 4-digit pin to access your voicemail.
It is advisable that you setup your voicemail service and PIN before you leave the country.
 
10.0   Voice Roaming Countries



Call charges tend to vary within different networks in different countries. These change on a daily basis due to changes in currency rates. The breakdown of voice roaming charges will be available to you in the VodaRoam guide based on your destination country (Example of this shown in Annexure 2, page 8). Roamers also get charged for receiving calls, making calls, voicemail retrievals, sending SMS and using data. Receiving SMS is free.

11.0        Data Roaming Countries and Charges

There are continuous negotiations with overseas operators and partners on rates and as and when rates change, these are updated in our systems.
To make it easier for customers to better understand the reduced rates, we have grouped these into zones. Data roaming rates to two of the most popular destinations of Australia and New Zealand are now only $1 per megabyte (“MB”).The table below shows the destination and revised rates. The new rates came into effect from 1 October, 2015 and are VEP.



Now it is much more cost effective to stay in touch and use data whilst away abroad.
 
Example:
If you go to Australia (VEP charge is $1.00 per MB) and use 50 kilobytes of data whilst roaming, your bill will be approximately $0.0450 VEP. This is how it is calculated:
50 kilobytes (Data used) X ($1.00/1024) = FJ$ 0.0450 VEP
To give you some idea on volume, a 100-character email without attachment comprises approximately 4 kilobytes of data. Viewing a 5-minute video through streaming (resolution of 320 X 240 in MPEG 4 format) will use approximately 30 megabytes (30,720 kilobytes) of data.
It is very important that you are fully aware of these rates and how charges are calculated, so you can manage your data usage whilst roaming. Failure to manage usage could lead to a ‘bill shock’ situation.
As a precaution and to safeguard customers from incurring exorbitant bills, Vodafone has by default set 20 megabytes of roaming data allowance for customers. If you wish to use more, please contact your Account Manager or our Customer Care Team to make necessary arrangements for a larger allowance before you leave.

12.0        Word of Caution

Many times customers are unaware of automatic updates and automatic uploading, syncing of files, folders, etc on the phones that result in use of data without the customer’s knowledge. Please turnoff all automatic updates before you travel, otherwise you may incur higher roaming bills. In order to minimize your roaming bills, you may also make use of many free wifi’s that are readily available in many outbound destinations.

 
Annexure 1

Frequently Asked Questions
  1. What is international roaming? And is it the same as International calls (IDD)?
      International roaming is a service that allows you to use your local mobile phone when abroad. This is made possible through many bilateral agreements between networks in different countries.
      International Roaming is not the same as International calls (IDD). IDD calls are calls made from Fiji to a destination overseas. International roaming is using your local mobile in another country.
 
  1. If I am going overseas, do I need to unlock my device?
      If you intend to use your Vodafone Fiji SIM card, then No. However, if you intend to use a SIM card from the country you are visiting, then you'll need to have the device unlocked (Unlocking Fees applies). You can contact Vodafone for this or visit any of our repair centers to have your phone unlocked.
 
  1. Will my phone work when I’m away overseas?
       There are four commonly used frequency bands used by GSM mobile phone networks around the   world:
      900 MHz, 1800 MHz, 1900 MHz and 850 MHz
Single / Dual band (GSM)
Most European GSM networks use 900MHz and 1800MHz frequencies and for this reason the majority of our handsets fall into the category (900MHz & 1800MHz compatible). Check your handset user manual to find out which frequencies your handset operates on. It’s best to set your mobile to 2G/3G mode when roaming abroad. This mode works well for both voice/sms and data.
Tri-band (GSM)
Some networks in regions such as the USA, Canada, the Caribbean and South America use the 1900MHz frequency. To use these networks you will require what is called a tri band handset. This handset allows you to use not only the 900MHz and 1800MHz frequencies but also the 1900MHz frequency. Check your handset user manual to find out if your handset is tri-band and can operate on the 1900MHz frequency.
  Quad-band (GSM)
Networks that operate on the 850MHz frequency are not common, however some Southern and Central American networks do use this 'band'.  Few handsets on the market today are 'Quad' Band and enable access to 850MHz networks. Check your handset user manual to find out if your handset is quad-band and can operate on the 850MHz frequency.
  GSM/WCDMA 2100 Mhz (3G)
To use a 3G network, you require a handset that operates on 3G (UMTS) technologies. Most handsets support this frequency. Some mobile networks overseas operate solely on this frequency, For example Docomo in Japan and other mobile networks in Korea, so of  you are travelling to these countries, please ensure you have a 3G handset.
To access roaming services on an overseas network, your mobile device must be compatible with the network technology offered in the country of roaming.  Eg.  To access, roaming services on your 2G device, the country of roaming must provide 2G network.
 
  1. What is Data Roaming?
              Data Roaming is a service that enables you to use data (Internet on the go - sending and receiving emails, browsing the Internet, accessing corporate servers, downloading and uploading content, etc). The Vodafone data roaming service keeps you connected to the Internet in all networks we have roaming agreements with.
 
  1. Do I automatically get data roaming access or do I have to request this in writing?
All customers have to request for data roaming access in writing. It’s important that this process be followed to ensure customers understand the rates and agree to use this service, as they will be responsible to settle the charges. Refundable security deposits may be required.
 
  1. How will I be billed for my international data service usage?
Charges will vary by country and usage. Usage quantity is based on the amount of data you send and receive using the mobile phone or broadband device. Although there is a per Mega Byte (MB) charge, billing will be session-based and will occur in increments of 1 kilobyte (KB).
 
  1. Will I be able to use my FlashNet/broadband device when traveling abroad?
Yes, the broadband is a quad-band device (900/1800/1900/2100MHz) which means it can connect to most overseas networks we have data roaming agreements with. Visit our Roaming section for the list of data roaming rates by destination.
 
  1. How does Data Roaming work?

              When roaming, the customer is connected to the Vodafone Fiji network and accesses services through the partner network he/she is logged on in the foreign country. Whenever you use your mobile abroad (for voice or data) you are using the partner network and Vodafone Fiji network.

Annexure 2
 

Example: International-Roaming Charges for Portugal
 


OR


All this information on charging and network operator options will be available to you in the VodaRoam guide. Our customer care reps will email this to you before you leave the country.

Annexure 3

Inbound and Outbound Roaming Partner List
Follow link below to countries where our customers can do roaming in overseas network.

Global Roaming List