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RED Flix 140



Frequently Asked Questions

1. What is RED Flix Plan?
This is a promotional Mobile Broadband offer on the existing RED Flix plan. Promo valid until notice.
2. Does the plan come with a device?
Yes. For all plans, you qualify for a pocket Wi-Fi or a Business Grade Router.
3. How can I subscribe to the plan?
Contact your Account Manager or visit any of Vodafone retail shop for signup.
4. Do existing Customers for Flix Plus 50 automatically qualify for the promo?
Yes. Existing customers automatically get the benefits of the plans from 9th October 2017.
All data value on your current plan will be prorated and new value added will also be prorated.
If you need more in formation please contact your Account Manager
5. Do I need to signup for the contract?
If you need the device accompanied with the plan, then you need to sign a 24 months contract.
If you just need the sim card, you are not required to sign a contract.
6. Are there any security deposit associated with signups?
Yes. Subject to vetting.
7. Whom is the plan applicable to?
This plan can be offered to anyone in Fiji.
8. Can I change my current Vodafone Broadband plan to the new plans?
Yes, you can only upgrade to a higher plan if you are on contract and do a change of plan to any this new plan and if you are not
on contract.
9. What is peak and Off-Peak periods?
Peak time – usage between 7am to 11pm everyday Monday to Friday. .
Off-Peak time – usage between 11.01pm to 6.59am everyday Monday to Sunday.
10. How do I top-up after finishing my data allocation?
Ensure you are connected to the device. Simply open up a web browser and go to Select
MyVodafone and login with your username and password. If you have not registered for Data Angel, then follow the
Data angel guide. Once your data angel is activated, select your top-up value and confirm submission. Restart the
device to activate the service again.
11. Are there Top-ups separated into peak and Off-Peak periods?
Yes, it is separated in Peak and Off-peak time periods.
12. Are there any speed limitations on these plans?
No. Your speed is determined by best effort form the device and the network.
13. How fast will my broadband be?
You'll get the best effort connectivity from the network. Estimated speeds on the networks are as follows;
4G – 20-30mbps
3G - 4-15mbps
2G – 0-1mbps
14. What Network mode can I get connected to?
The plan can be used on 4G, 3G and 2G network mode.
15. How can I monitor my data usage?
Your usage can be monitored on My Vodafone page, My Vodafone App or simply talk to a customer care agent on 125
(free)/123 (Charged).
16. Is there any early termination penalty if you on contract?
Yes. $152.60 applies as a standard early termination penalty . Pro-rated device charges will also apply.