About Us > About Us > Customer Care > Registration Process  

Customer/M-PAiSA registration is a mandatory process to complete in order to send/receive money to or form any party locally and abroad (you can only receive money from abroad) directly from your mobile number. Registered users can transfer money dependent on agent outlet operating hours.


Conditions

- You must register your mobile number in order to send or deposit money via M-PAiSA Money Transfer Service

- You can only register for M-PAiSA service at any Vodafone Authorised M-PAiSA agent.

- You can only register once for M-PAiSA

- You must present a Valid and Original ID

- Any of the following constitutes as a valid ID - Passport, FNPF Card, Drivers License, Police ID Card, Military Card, Birth Certificate, Reference Letter, Certificate of Vola Ni Kawa Bula, Marriage Certificate, Citizenship Certificate, Social Welfare Card, Voter Registration ID

- A photocopy of your ID will be kept for Customer/M-PAiSA records

-You must be given the original copy of your Customer/M-PAiSA registration form (white form)

- No deposit is required when you register for Customer/M-PAiSA

-You will not be charged for depositing money into your M-PAiSA account

 

How to register your mobile number

1. Visit an authorized M-PAiSA agent outlet

2. Verify ID

- Applicable ID's

- Other requirements

3. M-PAiSA agent will do your Customer/M-PAiSA registration

4. Yellow copy is to be handed to the customer

 

FAQ's

How do I know which shop is an M-PAiSA authorized agent?

The agent will have an 'M-PAiSA Here' sign visible from far away


What happends if I forget the pin I have just entered after the registration?

The customer will have to visit a Vodafone Retail Outlet (no other authorized M-PAiSA agent) with their valid and original ID inorder to have their M-PAiSA secret pin reset.


If I have lost or deleted my pin, how can I reset it?

The customer will have to visit a Vodafone Retail Outlet (no other authorized M-PAiSA agent) with their valid and original ID inorder to have their M-PAiSA secret pin reset.


If I need to change/update my records - how can I do that?

The customer will have to visit Vodafone Retail only (no other authorized M-PAiSA agent) with their valid and original ID inorder to have the records updated or changed.


What happens if the agent enters my details incorrectly?

The customer will have to visit Vodafone Retail only (no other authorized M-PAiSA agent) with their valid and original ID inorder to have the records updated or changed.


What if I do not wish to register for sending money?

You cannot send money if you do not register


What happens if there is a technical glitch and the agent cannot register me?

The customer will have to wait till the issue has been rectified before they can register again. The customer cannot call Customer Care to register - all registraitons are done at M-PAiSA agent outlets only.


Why can't I call Customer Care & register my details directly without having to leave my home?

- M-PAiSA is a new Service

- It involves money transfer

- Personal registration with a valid and original ID is a RBF regulation


Is a deposit required after registration?

No deposit is necessary when the customer registers.