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We will endeavor to dispatch your order within 2 business day once we have confirmed that we have accepted your order and received all amounts payable for your order. If we are unable to dispatch your order within this time frame we will endeavor to contact you and advise you of the expected dispatch date. We will endeavor to provide you with email confirmation of dispatch within 36 hours of dispatch.
For door to door delivery, a valid photo identity is required to be produced by the recipient. Once validated only the package is released. If somebody else is claiming the package at the same delivery location, then ID details are recorded of the person receiving on-behalf. If no one is available at the delivery location, a Calling card is left on the doorstep stating the visit by the courier with details to contact the DHL for delivery of the parcel. If after three unsuccessful attempts to deliver your order we will return the goods and cancel the order.
Delivery costs will be added to the total order cost
Deliveries are made by DHL courier services throughout Fiji on a business day to business day basis. Once your order has been accepted, your order should be delivered the following business day.
Although we will endeavour to meet delivery timeframes where possible, all delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery. We do not deliver to PO Box or Private Bag addresses.
If you’re really keen and you’d like to check the status of your delivery, please email or call us quoting the customer order number from your confirmation email.
The following tracking tools are also available for you:
i. Track shipment online: www.dhl.com and select country as Fiji. Enter the DHL tracking number (Air way Bill number) on the website for tracking details
ii. Track via email: send email to track@dhl.com. Compose new email with DHL tracking number as the subject and send to track@dhl.com
iii. Track via SMS: send SMS to 447720334455. Compose new SMS and type DHL tracking number and send 447720334455. Please note normal SMS charges apply
iv. Track via phone: call DHL customer service on 3372766 quoting the Freight Tracking Code.
Title to, and responsibility for, each Product you order from the Vodafone Online shop (excluding any software components, which are licensed only) passes to you when the Product is delivered to you.
Where you believe that incorrect Products have been delivered, you must contact us with any such claim within 14 days of delivery and you must provide us with a reasonable opportunity to investigate that claim.
Liability and warranties
Warranty is 1 year for handsets and 3 months for accessories. Liquid & physical damages not covered. Electronic faults ONLY.
Returns
If you wish to return a Product to us under clause 6.1, then you must come to a nearest Vodafone Retail Outlet within 7 business days of receiving the Product to arrange for it to be returned with advance of purchase. Normal Retail return policy applies here after.
All Products you wish to return to us remain at your risk until they are delivered to Vodafone or Vodafone's agent.
