.gif)
.gif)
1.gif)
5 November, 2007
Multi Million Dollar System Upgrade for Vodafone Fiji5th November, 2007
Vodafone Fiji has successfully completed a multi-million dollar project upgrade to its internal IT systems with the final customer migration completed over the weekend. Code named Program SAM, the system was cut live at around 10.15AM Sunday with early Diwali like celebrations at Vodafone Fiji.
SAM was conceived several years ago as a joint Vodafone Fiji, Australia and New Zealand project and possibly the largest project of its magnitude ever conceived in Southern Hemisphere. With SAM, we now have the Rolls Royce of billing and customer management system on a shared platform with Australia and New Zealand and the best in the region.
The cutover has been flawless with minimum to no disruption to our customers. This is a magnificent feat and a milestone achievement for Fiji. To cutover a project of the size of SAM that has cost many millions of dollars and taken almost four years to completion is a landmark achievement for Vodafone Fiji, said Managing Director Mr Aslam Khan. What is most pleasing is that the cutover was completed without the customers being impacted in any way.
To deliver a project of this magnitude instils much confidence in the ability of our staff to deliver the best to our clients. It is awesome feeling and a landmark achievement for all those who have been associated with the project.
“The upgrade of our account management, billing and provisioning systems will bring our systems into a regional synergy with New Zealand and Australia. It now gives Vodafone Fiji the ability to bring to market new products and services much quicker. It also allows capability to provide more exciting and innovative range of services beyond mobile such as wireless internet and mobile entertainment packages.
The Technical objectives of the project included:
• Improved internal processes
• Shorter customer response times
• Self service capabilities for customers
• Reduction in calls to call centers; and
• Real time activation of new customers.
The Program Deployment Manager from Vodafone Australia, Mr Matt Thurbon said, “The system will make it easier for Vodafone staff to interact with customers. We now have a single view of customer information in one place which makes it easier for staff in call centres to provide any information required by customers much faster thus reducing customer turnaround times significantly”.
The system when fully operational has capabilities to provide more tailored and personalized solutions for both business and individual clients. It allows customers self service capabilities and real time information to better manage their communication costs.
About Vodafone Fiji:
Vodafone Fiji Limited is part of Vodafone Group Plc, a leading mobile communications company with over 220 million proportionate customers worldwide. Vodafone Fiji which is a partnership with Telecom Fiji provides mobile telecommunications services to 300,000 Fiji customers. The global company has equity interests in 26 countries and partner networks in a further 33 countries, the largest global footprint.