FAQ’s
1. Can I join calls in the Conference?
Callers can also call in to join the Conference if the time of the call has been pre-arranged. If the Conference call is already underway, incoming call will appear on the screen as “Call Wait”. To add the caller into the Conference, simply put the Conference on hold, answer the new call & select “Link” or “Join” calls option on the handset.
2. Who can use the Conference call service?
It’s for Vodafone Postpaid customers only. This means that Mobile Teleconference calls can only be initiated by Vodafone Postpaid customers, but they can call & include any number (Mobile, Landline, International, Roaming, etc.)
3. How is the service activated for the customer?
This feature has been activated for all Postpaid customers, hence no additional setup is required. However this feature is also handset dependent, therefore the feature must be supported by the handset for Postpaid subscribers to enjoy the service. There are no additional service fees or set up charges.
4. Do all Conference call participants have to have the Conference call feature?
No. Only the initiator of the Conference call needs to have this feature activated on his/her number. Other numbers calling into the Conference call do not require this feature & fixed/landline phones do not require any additional equipment.
5. What happens if the service is not activated on my number?
If the service is not activated on your mobile number, the “Join” option will not appear on the menu screen.
6. Who do I contact if the service is not active on a mobile number?
You may contact our Customer Care on 123 or 125.
7. What happens if I do a sim replacement?
Sim replacements will not affect this feature. You can still use mobile conferencing after replacing your sim card.
8. Can I Conference call people locally, nationally or internationally?
The Conference call feature permits the call initiator to make calls as per current permitted call profile. For example – if a subscriber has international calls barred from his/her standard Mobile service, the subscriber will not be able to Conference call an international number. If the subscriber has set accessible numbers (FDN) or is able to call a set number range, then the subscriber will only be able to call those numbers for a Conference call. This means that the initiator can make Conference calls as per access allowed (call profile).
9. Can I make Conference call whilst roaming overseas?
Yes. As long as the service is activated and the feature is supported by the handset, subscribers can use the service by dialling local numbers using international format e.g. +679 xxx xxxx or dialling international numbers direct. To join a roaming subscriber the initiator will call the number direct. Calls will be charged normal roaming rates.
10. Can I Conference call people on fixed and mobile telephones?
Yes.
11. Can I leave the Conference during the Conference call?
Yes. Subscribers can leave the Conference any time during the call by hanging up (terminating the call). Other callers will remain on line however, if the initiator terminates the call, everyone’s call will end.
1. Can I join calls in the Conference?
Callers can also call in to join the Conference if the time of the call has been pre-arranged. If the Conference call is already underway, incoming call will appear on the screen as “Call Wait”. To add the caller into the Conference, simply put the Conference on hold, answer the new call & select “Link” or “Join” calls option on the handset.
2. Who can use the Conference call service?
It’s for Vodafone Postpaid customers only. This means that Mobile Teleconference calls can only be initiated by Vodafone Postpaid customers, but they can call & include any number (Mobile, Landline, International, Roaming, etc.)
3. How is the service activated for the customer?
This feature has been activated for all Postpaid customers, hence no additional setup is required. However this feature is also handset dependent, therefore the feature must be supported by the handset for Postpaid subscribers to enjoy the service. There are no additional service fees or set up charges.
4. Do all Conference call participants have to have the Conference call feature?
No. Only the initiator of the Conference call needs to have this feature activated on his/her number. Other numbers calling into the Conference call do not require this feature & fixed/landline phones do not require any additional equipment.
5. What happens if the service is not activated on my number?
If the service is not activated on your mobile number, the “Join” option will not appear on the menu screen.
6. Who do I contact if the service is not active on a mobile number?
You may contact our Customer Care on 123 or 125.
7. What happens if I do a sim replacement?
Sim replacements will not affect this feature. You can still use mobile conferencing after replacing your sim card.
8. Can I Conference call people locally, nationally or internationally?
The Conference call feature permits the call initiator to make calls as per current permitted call profile. For example – if a subscriber has international calls barred from his/her standard Mobile service, the subscriber will not be able to Conference call an international number. If the subscriber has set accessible numbers (FDN) or is able to call a set number range, then the subscriber will only be able to call those numbers for a Conference call. This means that the initiator can make Conference calls as per access allowed (call profile).
9. Can I make Conference call whilst roaming overseas?
Yes. As long as the service is activated and the feature is supported by the handset, subscribers can use the service by dialling local numbers using international format e.g. +679 xxx xxxx or dialling international numbers direct. To join a roaming subscriber the initiator will call the number direct. Calls will be charged normal roaming rates.
10. Can I Conference call people on fixed and mobile telephones?
Yes.
11. Can I leave the Conference during the Conference call?
Yes. Subscribers can leave the Conference any time during the call by hanging up (terminating the call). Other callers will remain on line however, if the initiator terminates the call, everyone’s call will end.
