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Blackberry Freqently Asked Questions
How do I check or change the message centre number for text messaging on my Blackberry Pearl 8100 handset?
1. Press the Menu Key.
2. Scroll to Settings. Press in the Scroll key.
3. Scroll to SMS. Press in the Scroll key.
4. Scroll to Service Centre. Enter +679901400.
5. Press in the Scroll key.
6. Scroll to Save. Press in the Scroll key.
How do I move all my numbers from my Blackberry Pearl 8100 handset to my SIM card?
Moving all numbers is not possible. To Move single numbers.
1. Press the Menu Key
2. Scroll to Contacts. Press in the Scroll key.
3. Scroll to the desired Contact. Press in the Scroll key.
4. Scroll to the desired contact number. Press the Menu Key.
5. Scroll to Copy to SIM Phone Book. Press in the Scroll key.
6. Press the Menu Key. Scroll to Save. Press in the Scroll key.
How do I compose and send a multimedia (picture or video) message with my Blackberry Pearl 8100 handset?
1. Press the Menu Key.
2. Scroll to Text/Media Messages. Press in the Scroll key.
3. Press the Menu Key.
4. Scroll to Compose MMS. Press in the Scroll key.
5. Scroll to Blank.mms. Press in the Scroll key.
6. Scroll to the desired Contact. Press in the Scroll key.
7. Scroll to Subject. Enter the desired Subject.
8. Scroll down to the message entry area.
9. Press the Menu key.
10. Scroll to Attach Picture. Press in the Scroll key.
11. Scroll to the desired media folder. Press in the scroll key.
12. Scroll to the desired media. Press in the scroll key.
13. Press the Menu key.
14. Scroll to Send. Press in the Scroll key.
How do I turn predictive text on or off on my Blackberry Pearl 8100 handset?
1. Press the Menu Key.
2. Scroll to Text/Media Messages. Press in the Scroll key.
3. Press the Menu Key.
4. Scroll to Compose SMS. Press in the Scroll key.
5. Press the Menu Key.
6. Scroll to Enable Suretype/Enable Multitap. Press in the Scroll key.
How do I turn the SIM card PIN code on of off my Blackberry Pearl 8100 handset?
1. Press the Menu Key.
2. Scroll to Settings. Press in the Scroll key.
3. Scroll to Advanced. Press in the Scroll key.
4. Scroll to SIM Card. Press in the Scroll key.
5. Press the Menu Key.
6. Scroll to Disable/Enable Security. Press in the Scroll key.
7. Enter the PIN Code. Press in the Scroll key.
Blackberry screen is frozen
1. Perform a SOFT RESET
From the handheld, press the ALT + CAP + DELETE keys at the same time
You will not lose any data in this process
2. Perform a HARD RESET
Switch off your blackberry device, Remove your battery, Put back in and switch it on.
Blackberry does not send and/or receive new email messages
1. Perform a SOFT RESET
2. Perform a HARD RESET
3. Check wireless antenna signal strength, make sure antenna shows GPRS (all caps)
4. See if you can still make phone calls - this will verify that GSM services are available
5. See if you can still browse the web - this will verify that GPRS services are available
6. Send yourself an email message to the handheld, see if it arrives
7. Check to see when your most recent bill was paid
8. Send yourself a new Service Book
9. On handheld device, check to see if you received the new Service Book under OPTIONS - SERVICE BOOK
Cannot browse the web with the Blackberry
Make sure your antenna signal shows GPRS (all caps)
Send an email message to your handheld, see if it arrives - this will verify whether you have data
Where can I find the PIN number (Personal Identification Number) or IMEI (International Mobile Equipment Identity) for my handheld?
• From the Home Screen on the handheld go to Options>Status
• On the Sticker, located on the back of the handheld.
How do I enable a password on my handheld?
You will need to go to Options>Security>General Settings>Password>Enable>Prompting you to enter a minimum of 4 character password>Select Enter>Re-Enter password again to verify
I’ve set my alarm but it doesn’t go off?
I have the notification option set to beep me when new messages or emails arrive, but I’m not receiving notification.
Ensure that the volume setting of the notification option is set to low, medium or high, rather then off. If the volume is set to off, you won’t receive notification of new messages. I f you are having trouble hearing the notification you could also try increasing the number of beeps to make sure it gets your attention. Setting the notification to vibrate or beep may also help.
I have the notification option set to beep me when new messages or emails arrive, but I’m not receiving notification.
When you set your alarm, make sure you change t he Alarm, On/Off field to ON, when the alarm is turned on, a bell icon appears on the home screen below the date. Verify that the tune and the volume fields are set correctly; some tunes are longer than others, so if you think you may be missing the alarm, you can select a longer one.
Ensure that the volume setting of the notification option is set to low, medium or high, rather then off. If the volume is set to off, you won’t receive notification of new messages. I f you are having trouble hearing the notification you could also try increasing the number of beeps to make sure it gets your attention. Setting the notification to vibrate or beep may also help.
I just downloaded a Blackberry application from the Web but I can't seem to install it on my Blackberry. Why not?
Certain Blackberry applications that you can download from the Web must be downloaded through the Blackberry browser. If the application is downloaded through another browser, It will download or install properly.
How do I find out the IMEI (serial number) of my Blackberry Pearl 8100 handset?
Enter *#06#
Basic Blackberry User Guide
Composing an Email
From the Home screen:
1. Scroll the trackwheel to select the Messages Icon
2. Click once to open the Messages screen
3. Click once to view the drop-down menu
4. Scroll down to Compose Email
5. Scroll down to the required contact from the list
6. Select Email and click
7. Type a subject line using the keyboard
8. Press ENTER on the keyboard to add your message
9. Type your email message below the subject line
10. Click the trackwheel again to view the drop-down menu
11. Select Send and click
Receiving an Email
From the Home screen:
1. Scroll the trackwheel to select the Messages Icon
2. Click once to open the Messages screen
3. Scroll again to select the new email received
4. Click to view the drop-down menu
5. Select Open and click
6. Scroll to the top of the screen to view the current folder, the message status, the recipient(s), the sender and the date
7. Press the ESCAPE key to return to the Messages screen
Forwarding/Replying to an Email
From the Home screen:
1. Scroll the trackwheel to select the Messages Icon
2. Click once to open the Messages screen
3. Scroll to the appropriate message
4. Click to view the drop-down menu
5. Select Forward and click
6. Scroll to select the required contact from the list
You can also select Reply or Reply To All from the options.
1. Click to view the required contact from the drop-down menu
2. Select Email and click
3. Type a subject line using the keyboard
4. Click to view the drop-down menu
5. Select Send and click
Deleting an Email
From the Home screen:
1. Scroll the trackwheel to select the Messages Icon
2. Click once to open the Messages screen
3. Scroll to select the message to be deleted
4. Click to view the drop-down menu
5. Select Delete and click
Filing an Email
From the Home screen:
1. Scroll the trackwheel to select the Messages Icon
2. Click once to open the Messages screen
3. Scroll to select the message to be filed
4. Click to view the drop-down menu
5. Select File and click to show the Select Folder screen
6. Scroll to the preferred storage folder
7. Click the trackwheel to view the drop-down menu
8. Scroll to
9. File and click.
Placing a call - to a new number
From the Home screen:
1. Type the first digit of the phone number
2. The Enter Phone Number dialog box is shown.
3. Continue typing the phone number
4. Press the green Send key to place the call
Answering a call
With an incoming call, the call options dialog box is shown on screen.
• Select Answer and click once to take the call or choose the green Send key. You can choose to put the caller on hold once you have answered the call.
• Select Answer
• Press the trackwheel to view the drop-down menu
• Scroll to Hold and click once to put the caller on hold
• Click the trackwheel again to view the drop-down menu
• Select Resume and click to answer the call
Placing a conference call
From the Home screen:
• Press the green Send key to open the Phone screen
• Click again to view the drop-down menu
• Select Call From Address Book
• Scroll to select the first required contact in the list
• Press the green Send key to connect to your first contact
• Click the trackwheel again to view the drop-down menu
• Scroll to select New Call and click
• Select Call From Address Book
• Scroll to select the second required contact from the list
• Press the green Send key to start dialing the second number
Your current call recipient is placed on hold while your second call is being placed:
• Click to view the drop-down menu once you're connected to the second contact
• Scroll to select Join to enable the conference call
Sending a Short Messaging Services (SMS) message
From the Home screen:
1. Scroll the trackwheel to select the Messages Icon
2. Click once to view the drop-down menu
3. Scroll to select Compose SMS
4. Scroll to select the required contact from the list
5. Click to view the drop-down menu
6. Select SMS and click
7. Type your message using the keyboard
8. Click to view the drop-down menu again
9. Select Send and click to send your SMS message
Managing your calendar
From the Home screen:
1. Scroll the trackwheel to select the Calendar Icon
2. Click once to open the Calendar screen
3. Click again to view the drop-down menu
4. Select New and click
5. Type your subject and location
6. Use the trackwheel to navigate the New Appointment screen
7. Scroll the trackwheel and press ALT to change a field option
8. Click to view the drop-down menu
9. Select Save and click to store your latest changes
You also have the option to edit, view and/or delete appointments.
Organising your address book
From the Home screen:
1. Scroll the trackwheel to select the Contacts Icon
2. Click once to open the Contacts screen
3. Click again to view the drop-down menu
4. Select New Address and click
5. Type your contact's details using the keyboard
6. Press ENTER after each completed field
7. Click to view the drop-down menu
8. Select Save and click to store your new contacts in alphabetical order
You also have the option to edit, search or delete addresses and create new user groups.
Completing your tasks
From the Home screen:
1. Scroll the trackwheel to select the Tasks Icon
2. Click once to open the Tasks screen
3. Click again to view the drop-down menu
4. Select New and click
5. Type your tasks using the keyboard
6. Press ENTER after each completed field
7. Scroll the trackwheel and Press ALT to change a field option
8. Click to view the drop-down menu
9. Select Save and click to store your new tasks
You also have the option to view, edit or delete tasks and/or mark tasks as complete or delete completed tasks.