Troubleshooting Guide

• Remove the USB FlashNet
• Re-start your computer
• Re-insert the USB FlashNet.

• Change your physical location: in a building, move closer to a window where there maybe better reception
• (Windows) Select ‘View/View Available Mobile Connections’ and see if you can connect to a particular Network in the list shown
• Contact Vodafone Customer Care or Support, and check that data services are enabled on your account.

• Wait a few minutes and try to connect again. This is most often a temporary problem, especially if an ‘Error 31’ or ‘Error 619’ is referenced
• Select ‘File/Exit’ to exit the Vodafone Mobile Connect Lite software completely, and then re-start it again
• Re-start your computer
• (Windows) Click ‘Manage Connections’ and select a different Network Preference in the drop-down menu in the Mobile Connections panel, eg. ‘3G Only‘
• (Mac) Start the Vodafone Mobile Connect software, and select one of the other options in the lower part of the main window, eg. ‘3G Only‘
• If you are using a VPN (Virtual Private Network), contact your company IT administrator.

If the connection keeps switching between GPRS and 3G

• (Windows) Click ‘Manage Connections’ and select a different Network Preference in the drop-down menu in the Mobile Connections panel, eg. ‘3G Only’
• (Mac) Start Vodafone Mobile Connect, and select one of the other options in the lower part of the main window
• Switch back to your normal preference when you move locations.

When I try to connect on the FlashNet dashboard, it displays “Modem not found” why

• At this time, the operating system may not have successfully detected the drivers for the FlashNet modem. Please disconnect and reconnect the FlashNet and try again, the Operating System will automatically detect and should recognize the FlashNet modem hardware, else restart your PC and plug the device back.

What shall I do if I cannot access Internet?

• Be sure that the FlashNet data SIM is activated. You may check with Vodafone.
• Click ‘connect’ to make connection to the Internet.

When I remove my FlashNet Modem from my operating system, I received the message”…cannot remove the hardware now…” why?

- Please close/exit from the dashboard first. If the problem persists, another application may be using or engaged with your USB Modem, please exit and restart your computer.

When I do a data connection, I receive a fail code 31?